Shipping Policy
At Mazzorana Shoes, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains our order processing, shipping methods, estimated delivery times, and other important shipping information.
By placing an order on https://mazzoranashoes.com, you agree to the terms outlined in this Shipping Policy.
Shipping Destination
We currently ship within the United States only.
At this time, we do not offer international shipping.
Order Processing Time
All orders are processed within 1–2 business days after payment has been successfully confirmed.
Business Days: (Monday – Friday)
Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.
Estimated Delivery Time
Our standard shipping schedule is:
- Processing Time: 1–2 Business Days
- Transit Time: 3–5 Business Days
- Estimated Total Delivery: 4–7 Business Days
Please note that delivery times are estimates only and are not guaranteed.
Shipping delays may occasionally occur due to:
- Severe weather
- Carrier delays
- High shipping volumes
- Public holidays
- Incorrect shipping information
- Other unforeseen circumstances beyond our control
Shipping Cost
We proudly offer Free Standard Shipping on eligible orders shipped within the United States.
If expedited or premium shipping options become available, any additional shipping charges will be clearly displayed during checkout before payment is completed.
Order Confirmation
After your order is successfully placed, you will receive an order confirmation email containing your purchase details.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become active after your package has been handed over to the shipping carrier.
You may also track your shipment using the Track Order page available on our website.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Mazzorana Shoes is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately.
Address changes can only be made before the order has been processed for shipment.
Lost, Delayed, or Missing Packages
If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please notify us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your Order Number
- Photos of the product
- Photos of the shipping package
- A brief description of the issue
If your claim is approved, we will provide an appropriate resolution, which may include a replacement, refund, or prepaid return shipping label.
Return Shipping
For voluntary returns, such as a change of mind or incorrect size selection, customers are responsible for the return shipping cost.
If the return is due to a damaged, defective, or incorrectly shipped item, Mazzorana Shoes will provide a prepaid return shipping label at no additional cost.
For complete return details, please review our Refund & Return Policy.
Shipping Restrictions
We currently ship only to valid residential and commercial addresses within the United States.
We do not ship to countries outside the United States at this time.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Business Name: Mazzorana Shoes
Physical Address:33609 Emerson Way, Temecula, CA 92592, United States
Phone: +1 (818) 426-4775
Email:info@mazzoranashoes.com
Business Hours: Mon – Fri | 10:00 AM – 08:00 PM
Closed on Sat & Sun
Response Time: Within 1 business day.