Frequently Asked Questions (FAQ)
Last Updated: February 24, 2026
1. Do you have a physical store or showroom?
No. Mazzorana Shoes operates as an online-only store. We do not have a physical retail location. Our listed address is used for correspondence purposes only.
2. Where do you ship? Do you offer international shipping?
We currently ship within the United States only. International shipping is not available at this time.
Shipping & Delivery
3. How long does order processing take?
Orders are processed within 0–2 business days (Monday–Friday), excluding public holidays. Orders placed after our daily cut-off time may be processed the next business day.
4. How long does delivery take after my order ships?
Estimated delivery time depends on your location and the carrier. In most cases, orders are delivered within processing: 3–5 & transit: 3-7 business days. Delivery times may vary due to weather conditions, carrier delays, or high shipping volume.
5. Do you offer free shipping?
Yes, we offer free standard shipping on eligible orders within the United States. There are no additional handling fees for standard delivery. Full details are available on our Shipping Policy page.
6. How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also track your order from the “Track Your Order” page on our website.
7. What should I do if my tracking hasn’t updated or my order is delayed?
Tracking updates may take 24–48 hours to appear after shipment. If your order appears delayed, please allow additional time. If your tracking has not updated after 48 hours, contact our support team and we’ll assist you.
8. What if my package is marked as delivered but I didn’t receive it?
Please check with neighbors, building management, or your local carrier first. If you still can’t locate your package, contact us and we’ll help investigate with the carrier.
Returns & Refunds
9. What is your return policy?
We accept returns within 30 days of delivery for eligible items that are unused, unworn, and in their original packaging. Proof of purchase is required. Full details are available on our Refund & Return Policy page.
10. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect. In such cases, we will assist you according to our Refund & Return Policy.
11. How do I start a return?
To start a return, contact our support team with your order number and reason for return. Our team will provide return instructions and the correct return address.
12. How long does it take to receive my refund?
Once your return is received and inspected, refunds are processed within 3–7 business days to your original payment method. Your bank or payment provider may take additional time to reflect the refund.
13. Do you offer exchanges?
At this time, we do not offer direct exchanges. If you need a different size or style, please return the original item (if eligible) and place a new order.
14. What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with clear photos of the item and packaging. Our support team will assist you with a replacement or refund in line with our policy.
Payments & Security
15. What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. All payments are processed securely via trusted third-party payment gateways. We do not store your card details.
16. Is my payment information secure?
Yes. Our website uses SSL encryption, and payments are handled by PCI-compliant processors to help protect your information.
Orders & Products
17. Can I cancel or change my order after placing it?
You may request to cancel or change your order shortly after placing it, as long as the order has not been processed or shipped. Please contact us as soon as possible with your order number.
18. How do I choose the right size?
Please refer to the size information on each product page. If you’re unsure, contact our support team and we’ll help guide you.
19. Do you restock sold-out items?
Some styles may be restocked depending on availability. You can check back on the product page or contact us to inquire about restock timelines.
Support & Business Info
20. How can I contact customer support?
Email: info@mazzoranashoes.com
Phone: +1 (818) 426-4775
Customer Support Hours: Monday – Friday, 10:00 AM – 8:00 PM (EST)
21. Where is your business located?
Business Address: 33609 Emerson Way, Temecula, CA 92592, United States
Note: We operate as an online-only store. This address is used for correspondence purposes only. We do not operate a physical retail location.
22. Do you work with fulfillment partners?
Yes. We work with trusted fulfillment partners and quality-check orders before dispatch to help ensure product accuracy and customer satisfaction.