Order Cancellation Policy
At Mazzorana Shoes, we understand that sometimes you may need to cancel an order. This Order Cancellation Policy explains when an order can be canceled and how cancellation requests are handled.
By placing an order on https://mazzoranashoes.com, you agree to the terms outlined below.
Cancellation Before Processing
Orders may be canceled only before they have been processed for shipment.
If your order has not yet entered the fulfillment process, we will make every effort to cancel it upon request.
To request a cancellation, please contact our customer support team as soon as possible.
Cancellation After Processing
Once an order has been processed or shipped, it can no longer be canceled.
If you no longer wish to keep the item after receiving it, you may request a return in accordance with our Refund & Return Policy.
How to Request an Order Cancellation
To request an order cancellation, please contact us with the following information:
- Order Number
- Full Name
- Email Address used for the order
- Reason for cancellation (optional)
We recommend contacting us immediately after placing your order to increase the likelihood that your cancellation request can be processed before shipment.
Cancellation Approval
Cancellation requests are reviewed based on the current status of your order.
If your order has not yet been processed or shipped, we will confirm the cancellation by email.
If the order has already entered processing or has been shipped, the cancellation request cannot be approved.
Refunds for Canceled Orders
If your cancellation request is approved before shipment:
- Your order will be canceled.
- A full refund will be issued to your original payment method.
- Refunds are generally processed within 5–10 business days after the cancellation has been confirmed.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Orders Already Shipped
Orders that have already been shipped cannot be canceled.
If you wish to return a delivered order, please follow the instructions outlined in our Refund & Return Policy.
Fraud Prevention
To protect our customers, Mazzorana Shoes reserves the right to refuse or delay cancellation requests if fraudulent activity or unauthorized transactions are suspected.
Contact Us
If you need assistance with an order cancellation, please contact our customer support team.
Mazzorana Shoes
Website: https://mazzoranashoes.com
Physical Address:33609 Emerson Way, Temecula, CA 92592, United States
Phone: +1 (818) 426-4775
Email: info@mazzoranashoes.com
Business Hours: Mon – Fri | 10:00 AM – 08:00 PM
Saturday & Sunday, Closed