Refund & Return policy

At Mazzorana Shoes, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return under the terms outlined below.

30-Day Return Policy

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Be returned in its original packaging
  • Include all original tags, accessories, and documentation (if applicable)
  • Be accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Items that have been worn, used, or altered
  • Products returned without original packaging
  • Gift cards
  • Clearance or final sale items (if marked as non-returnable)
  • Products damaged due to misuse or improper care

How to Request a Return

To begin a return, please contact our customer support team before sending your item back.

Please provide:

  • Your Order Number
  • The reason for your return
  • Photos of the item (if damaged, defective, or incorrect)

Once your request is reviewed and approved, we will send you detailed return instructions.

Please do not send any item back without receiving return authorization.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other customer preference, customers are responsible for the cost of return shipping.

If your item arrives damaged, defective, or if you receive the wrong item, Mazzorana Shoes will provide a prepaid return shipping label at no additional cost.

Inspection of Returned Items

All returned items are inspected upon arrival.

If the returned product does not meet our return requirements, we reserve the right to decline the refund or issue a partial refund where permitted by applicable law.

Refund Process

Once your returned item has been received and inspected, your refund will be processed within 5–10 business days.

Approved refunds will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, please return your eligible item and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your Order Number
  • Clear photos of the product
  • Photos of the shipping package
  • A brief description of the issue

After reviewing your request, we will arrange an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow our standard return process.

Please refer to our Order Cancellation Policy for additional details.

Return Address

Do not return products to the business address listed on our website unless instructed by our customer support team.

Authorized return instructions and the correct return address will be provided after your return request has been approved.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Business Name: Mazzorana Shoes
Physical Address:33609 Emerson Way, Temecula, CA 92592, United States

Phone: +1 (818) 426-4775
Email:info@mazzoranashoes.com

Business Hours: Mon – Fri | 10:00 AM – 08:00 PM
 Closed on Sat & Sun

Response Time: Within 1 business day.